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Operations Supervisor - Distribution Center

Job Description:

  • Spends approximately 75% of time on the floor with associates building relationships, coaching, teaching, developing and providing performance feedback .
  • Provides direct supervision to a team of skilled employees, which includes Workflow Coordinators & Merchandise Handlers.
  • Administers policies/guidelines that directly affect work activities.
  • Responsible for creating and supporting a great place to work environment by observing and coaching employees on proper job-related behaviors (JRBs) and providing timely feedback on necessary action plans.
  • Sets and communicates clear expectations for team members regarding expected productivity results.
  • Owns, completes and delivers annual performance evaluations for each associate and independently delivers related messages to employees.
  • Ensures production and accuracy standards meet DC objectives.
  • Impacts business through responsibility for end results of the team or unit.
  • In partnership with the Resource Planning Analyst, plans and uses independent discretion to organize day-to-day operations activities/objectives.
  • Wave planning, weekly, monthly, quarterly and yearly targets and goals, shift turnover.
  • Improves efficiency, quality and service of ongoing work by identifying process improvements and using best judgment to determine next steps for influencing change and partnering with leadership to resolve.
  • Responsible for assigning work, meeting completion dates, interpreting and ensuring consistent application of organization policies.
  • Resolves problems requiring broad-based analysis to determine solution.
  • Presents problem analysis of operational issues (such as sudden productivity dips) and recommends solutions in a creative and logical manner.
  • Motivates others and promotes collaboration and accountability to meet team goals.
  • Builds trust with direct & indirect business partners by explaining rationale behind business processes & approach taken to decision making.
  • Discusses and presents information and issues with business partners located in various departments (such as finance and engineering)
  • Participates in a team setting to provide solutions to business partners & customers.
QUALIFICATIONS:
Knowledge, skills & abilities:
  • Knowledge of distribution operating systems including KRONOS, DLx, and WMS (Must have WMS experience, WMS Manhattan preferred.
  • Strong interpersonal and human relation skills.
  • Strong written and oral communication skills.
  • Strong ability to manage multiple tasks with confidence.
  • Demonstrated ability to lead and develop both self and others.
  • Understand computer applications, such as Microsoft Suite, and utilize applications to do analysis and problem solving.
  • Ability to analyze problems, create solutions, and multi-task with attention to detail.
Minimum educational level:
  • Bachelors Degree Preferred.
Minimum experience:
  • 3-5 years of line supervision preferred
  • Basic understanding of data processing principles, planning and organizing, knowledge of basic accounting principles and ability to develop and use variable budget.
  • Flexible to work any shift.
Physical Requirements
  • Ability to lift, carry, push, pull, reach, grasp, bend and stack cartons as needed.



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