IT Support Engineer I, OTS
About Operations Technology Solutions (OTS)Operations is at the heart of Amazon's business.
We are known for our speed, accuracy, and exceptional service.
Our buildings deliver tens of thousands ofproducts to hundreds of countries worldwide, every day.
OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle.
Weare looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.
Together, we take ownership for what we do -- whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software.
You are able todetermine when it is appropriate to deviate from a standard practice to accomplish the desired result.
You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
But wait there's more:
we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.
Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https:
//www.
aboutamazon.
com/news/company-news/2021-letter-to-shareholdersKey job responsibilities- Responsibilities include, but are not limited to- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
- Traveling up to 25% of the time.
We are open to hiring candidates to work out of one of the following locations:
Fishkill, NY, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are known for our speed, accuracy, and exceptional service.
Our buildings deliver tens of thousands ofproducts to hundreds of countries worldwide, every day.
OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle.
Weare looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.
Together, we take ownership for what we do -- whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software.
You are able todetermine when it is appropriate to deviate from a standard practice to accomplish the desired result.
You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
But wait there's more:
we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.
Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https:
//www.
aboutamazon.
com/news/company-news/2021-letter-to-shareholdersKey job responsibilities- Responsibilities include, but are not limited to- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
- Traveling up to 25% of the time.
We are open to hiring candidates to work out of one of the following locations:
Fishkill, NY, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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